Refund & Cancellation Policy

Last Updated: 12-10-2025

At Linova Fintech Pvt. Ltd., we strive to provide the best services to our customers. However, if you encounter any issues with our services, please refer to our refund and cancellation policies below.

Refund Policy

• Eligibility for Refund:
  
  
  • Refunds are only applicable in case of a failed transaction where the amount has been deducted but the service has not been provided.
    
    
  • Customers must report such issues within 7 days of the transaction.
    
    
• Non-Refundable Transactions:
  
  
  • Successful transactions cannot be refunded unless explicitly mentioned in specific service terms.
    
    
  • No refunds will be provided for services already rendered.
    
    
• Refund Processing Time:
  
  
  • If a refund is approved, it will be processed within 7-10 working days back to the original payment method.
    
    
  • Refunds may take additional time depending on bank processing or payment provider policies.
    
    
• How to Request a Refund:
  
  
  • Customers must submit a refund request by emailing [info@linovafintech.com] with the following details:
    
    
    • Transaction ID
      
      
    • Payment method
      
      
    • Reason for refund request
      
      
  • Our team will review the request and respond within 3-5 business days.
    
    

Cancellation Policy

• Service Cancellation:
  
  
  • Services once availed cannot be canceled unless explicitly mentioned in the service agreement.
    
    
  • If cancellation is allowed, any applicable charges will be deducted before processing a refund.
    
    
• Order Cancellation:
  
  
  • If you have placed an order for a service and wish to cancel it, you must do so before the service is initiated.
    
    
  • Cancellation requests must be sent via email to [info@linovafintech.com] with relevant order details.
    
    
• Processing of Cancellation Requests:
  
  
  • If a cancellation request is approved, any eligible refunds will be processed within 7-10 working days.
    
    
  • Some services may have specific cancellation terms, which will be mentioned at the time of purchase.
    
    

Contact Us

For any refund or cancellation-related queries, please contact us at:

📧 Email: info@linovafintech.com
📞 Phone: 6295156086 / 7501129322
📍 Address: Dakshin Chak Moulani, Chak Moulani, Mal, Jalpaiguri, WB 735219

By using our services, you acknowledge that you have read, understood, and agreed to our Refund & Cancellation Policy.